Contracting party
The Master Services Agreement is concluded with Celonis, Inc. and governed by the laws of the State of New York.
EU compliance setup · Make
Make, set up GDPR-compliant
Make connects your tools, and every run writes the transferred data into its log. Whether that holds up in Europe is decided in three places: when the organisation is created, in the scenario, and in the AI modules.
- Facts checked on 3 October 2026, each with its source.
- Fixed price € 890 for your whole stack, not per tool.
- Technical setup, not legal advice.
What we looked up for Make
Data centre
When you create an organisation, you choose where its data is stored and processed. The location cannot be changed afterwards.
Hosting
Hosting is on Amazon Web Services. According to the sub-processor list, the EU option is in Ireland, and in Germany on the Enterprise plan.
Transfers to the US
For customers in the EEA, the data processing agreement makes the EU-US Data Privacy Framework the primary transfer mechanism. If it is invalidated, Standard Contractual Clauses apply.
EU-US Data Privacy Framework
Celonis Inc is on the official list. Status on 3 October 2026: active, next recertification due on 28 November 2026.
Data processing agreement
The data processing agreement applies with the main agreement. A signed version can be generated at Make.
Execution logs
Execution logs are stored by plan: Free 7 days, Core, Pro and Teams 30 days, Enterprise 60 days.
Confidential data
By default, Make stores the data of each run in the log. With the scenario setting 'Keep data confidential', Make keeps none of it; the log then only shows that a run happened.
Webhook queue
Incoming webhook data is always stored in the queue, even with the confidential setting. It is deleted as soon as a scenario has processed it.
AI modules
For AI features, the sub-processor list names OpenAI and Anthropic among others, each with hosting location United States.
This page is not legal advice and we are not a law firm. We report what the vendor itself documents, with a date. Vendors change their terms; the linked source in its current version always prevails.
Where Make setups snag in Europe
The region is a one-way street
If the organisation was created in the US, it stays there. The way into the EU is a new organisation in the EU data centre, with the scenarios moved across.
Personal data in the log
Every run writes names, addresses and form contents into the log, for 7 to 60 days depending on plan. If you do not want that, switch on the confidential setting per scenario and accept harder troubleshooting in return.
How we set up Make
Check region and agreement
We check which data centre your organisation is in, get the signed data processing agreement and enter Celonis, Inc. in your records of processing.
Defuse the scenarios
The confidential setting for every scenario that moves contact data, wherever troubleshooting allows it. Plus the question which modules call AI providers in the US.
Documentation
A list of which scenario sends which data where, how long it stays in the log, and which paragraph belongs in the privacy notice.
What people ask about Make
Is Make GDPR compliant?
No tool is compliant on its own; it depends on the setup. Make provides a data processing agreement, a selectable EU data centre and Celonis, Inc.'s Data Privacy Framework registration. Whether your setup holds depends on your organisation's region, the logs and the AI modules.
Can I move a Make organisation from the US to the EU?
No. According to Make, the data centre location cannot be changed after creation. The way is a new organisation in the EU data centre.
How long does Make keep transferred data?
In the execution logs, 7 to 60 days depending on plan. With 'Keep data confidential' in the scenario, Make keeps none of the content. Webhook data stays in the queue until a scenario has processed it.
Is Make a European provider?
Not contractually: the agreement is with Celonis, Inc. and governed by New York law. Hosting is on AWS, in the EU if you choose it.
There is usually more than one tool
The setup costs € 890 for your whole stack. The other tools we have checked the same way:
Tell us how Make runs for you.
Tell us which tools you use and where your contacts come from. In the first call we will tell you whether € 890 covers it or whether more needs fixing, honestly either way.
Request the setup